This helps to get connected with customers by providing a portal or form on your website and collect data regarding their requirements as well as they can raise tickets if they are existing customers. You can seamlessly integrate any third-party live chat and social media channels to gather messages and enquiries of customers in a single platform. Also, with the help of IMAP and Google OAuth integration, you can convert all emails that are received on a specific support email ID into trackable tickets. In addition to these, it generates analysis reports on time regarding the performance of your help desk system as well as agents who manage the communication to customers.
- Allows storing all data on your own server to ensure security and avoid external dependencies.
- Can add unlimited agent profiles.
- Offers managed to host services.
- Can easily add a charge for support options.
- Efficient knowledge base integration